Frequently Asked Questions

What kind of leather do you use? Full-grain leather — the strongest, most durable layer of the hide. It's chosen for character and longevity, not shortcuts, and it develops a richer patina the more you use it.

How do I care for my leather goods? Keep leather away from prolonged direct sun and moisture. Wipe clean with a soft, dry cloth, and condition occasionally with a quality leather conditioner to keep it supple. Avoid harsh chemical cleaners.

Can I get my initials or a logo embossed on a piece? Yes — most items in our collection can be customized with logo or text embossing. Visit the Custom page to see which pieces qualify, or use the custom request form if you have something specific in mind that isn't in the collection yet.

Do you offer wholesale pricing? Yes. Businesses can apply for a wholesale account to access flat wholesale pricing and quantity discounts. Visit our Wholesale page to apply.

How long does a custom order take? Custom and embossed pieces typically take a bit longer than in-stock items since each one is prepared individually. We'll confirm timing with you after you submit a custom request.

What if my item arrives damaged? Contact us right away through our Contact page with your order number and a photo of the issue, and we'll make it right.